Business Communications Workshop Series

The Business Communications Series ©

Integrating continuous learning into performance

The Business series is suite of five, 4-hour high-impact, interactive workshops designed to engage participants in an exciting and active learning experience around effective business communications. These programs incorporate real-world case studies, examples, tools and techniques that enable participants to quickly transfer new knowledge into practice and improved performance.

Workshop I: Business Communication: Written, Spoken & Understood

How would you rate the effectiveness of communication in your organization? What do you estimate less than effective communication is costing your firm? From incomplete cocktail napkin instructions to overly-long formal correspondence, from poorly written emails to copying the wrong person. We all have conversations, negotiations and confrontations in our daily business lives.. This workshop shows how our communication process can be more effective. With real-life case studies mixed with a bit of humor, participants will learn new techniques and netiquette!

Workshop II: Gap Analysis? Focusing resources on the most important areas for improvement

Wikipedia defines gap analysis as a business resource tool that enables a company to compare its actual performance with its potential performance. At it's core are two questions: Where are we? Where do we want to be? In this workshop, participants (in group setting) will develop learn to use an assessment tool identifying and communicating gaps—an effective way to coalesce attention around a specific performance improvement target. The results will help them launch a mini-performance improvement initiative.

Workshop III: Delegation: The art of multiplying personal effectiveness

What could you accomplish if you had just an extra 30 minutes each day? Where do you find that time? Start by understanding what delegation means, identifying the barriers and recognizing the great upside. Participants will learn three ways to handle delegating and how to manage it to ensure success. It is more than just handing off a project – there’s a fine art to it.

Workshop IV: Successful Team Projects: Accelerating progress through teamwork

This workshop covers how the four stages of Teaming (forming, “norming”, storming and performing) enter into any team project. Do your teams demonstrate peak performance? How does a group of different personalities and styles coalesce their energies around a specific objective to achieve a successful outcome? Participants will learn the steps needed to prepare for a successful project, some basic project management skills and a personality profile toolkit.

Workshop V: Technical Writing Basics: Improving quality and consistency through effective documentation

Do you rely on written work instructions, Standard Operating Procedures (SOP’s) or an employee handbook to communicate important information to employees or customers? How do you measure the effectiveness of your written word? This session covers the three phases of writing and evaluation of company documents for clarity, conciseness and cost-effectiveness.

Text Box: In conjunction with DMG Consultancy, Ltd., the QMP Group is pleased to introduce a series of Business Communication workshops for improved intra-business communications and productivity.

The Business Communications Series Instructor

Diane Gibson, creator and presenter of the Business Communications Series, is a management consultant, trainer and educator. Her firm DMG Consultancy, Ltd. provides rapid-impact business solutions to firms needing an objective, focused and energizing catalyst. Through her unique combination of people and professional skills she has built an impressive track-record of helping organizations diagnose, prioritize and improve performance.

Diane’s twenty-plus years as a business leader spans a wide range of functional and industry experience including aviation, law, manufacturing, insurance, health care, education, small business and non-profit organizations. She has also been a frequent contributor of articles for business trade journals as well as a technical writer for business associates.

Diane received a B.A. in Business Administration and a Master of Business Administration (MBA) from the University of Denver, Daniels School of Business.